Public Storage: Leveraging People Analytics for Smarter Recruitment, Compensation, and Turnover Reduction
- elizabethbullis
- Jun 3
- 1 min read

Introduction: Public Storage, one of the largest landlords in the world, operates over 2,700 self-storage locations and an additional 28 million square feet of commercial space through PS Business Parks. Despite a long track record of industry leadership, the company faced a rising trend of voluntary turnover among property managers—growing by 28% from 2009 to 2017—driving up costs and reducing operational consistency across regions.
Overview of People Analytics Outcomes
10% decrease in voluntary turnover within one year
$290K–$455K in cost savings across just 10 markets
$15M–$20M in projected annual savings enterprise-wide
Turnover declined despite a tightening labor market
Improved alignment between compensation and local market rates
Smarter, data-informed hiring based on high-retention candidate profiles