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Imperial Service Corp: Driving Sales Growth Through Targeted Training and Strategic Workforce Planning


LYTIQS Case Study: Cadence Health - Turnover Analysis & ROI of Retention

Imperial Service Corp, a global retailer with 1,800+ locations, partnered with LYTIQS to tackle stagnant same store sales. A deep people analytics initiative revealed that hands-on, manager-led training—not location—was the key driver of performance. These insights informed a scalable training strategy that boosted productivity and directly advanced workforce planning by aligning talent development with business outcomes.


Strategic Workforce Planning Results


  • 75% sales increase among associates who completed the full training program

  • $180 million in estimated additional annual sales revenue

  • Shift from location-based assumptions to capability-driven workforce planning

  • High performer insights shared across the organization

  • Training standardized and made mandatory, costing just $10K per associate

  • Adoption of integrated analytics for performance and workforce planning

[Case Study Download Button] Cadence Health: Turnover Analysis & ROI of Retention

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